How can I save the jobs on the secondary drive and not the default one?

Genie Backup Manager stores the jobs on the default drive even if you chose to install the software on the secondary drive. The jobs are saved in the following paths by default: For Windows Xp/2003 Operating Systems: X:\Documents and Settings\%UserName%\Application Data\Genie-soft\GBMAPPLICATION\Jobs For Windows Vista/7/8 Operating Systems: X:\Users\%UserName%\AppData\Genie-soft\GBMAPPLICATION\Jobs RESOLUTION: Go to Start> Run> Type “regedit”   […]

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Backup all users’ profiles on your machine

To backup the different profiles of users on your machine, and not only the current logged in user, you may do by one of the following: Using genie run script(GRunScript) GRunScript is an easy to learn XML based scripting provided with GBM to extend the capability of GBM. This is done by creating scripts that can […]

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Error Message: “System Volume information” is not accessible

SYMPTOMS:  You get this message “X:\System Volume Information is not accessible. Access is denied.” when you start backing up CAUSE:  This is a hidden folder which Windows does not allow access to users. RESOLUTION: Make sure that it is added in Auto exclude from Tools> Global Preferences> Auto exclude Or 1- Go to Tools >Global […]

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Error Message: “PX.dll file not found error message”

SYMPTOMS : When I try to launch the application, I get an error message that reads “PX.dll file not found error message”. CAUSE : File PX.dll not copied properly or corrupted during installation or the user did not restart the computer after installation RESOLUTION : Check if you have the latest build, from Help> About. • GBM 8.0 […]

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Error Message: “Failed to create a scheduled backup job.”

If you are on a domain the user name must be written in the format Domain/Username. Also make sure that the user name and password that you entered are the ones for the user logged onto the machine when the backup job is intended to run. GBM uses Windows Scheduled Tasks agent to schedule unattended […]

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What is the difference between Windows System Restore and Disaster Recovery?

System Restore: System Restore is a component of Microsoft’s Windows Me, Windows XP and Windows Vista operating systems that allows for the rolling back of system files, registry keys, installed programs, etc., to a previous state in the event of a failure. System restore functions are only available to an administrator of the computer, therefore […]

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You are unable to view Outlook Contacts after restoring Outlook

In some cases while restoring the Outlook files, users are unable to view contacts. This does not mean that the contacts are not restored as they are saved in the same file of your email messages. However, in some cases you will need to reconfigure Outlook to see the contacts. Resolution: Start Outlook. On the […]

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The instruction at “0xXXXXXX” referenced memory at “0xXXXXX”. The memory could not be “read”.

SYMPTOMS: At runtime errors, crash of GBM, or at first run RESOLUTION: Perform Clean uninstall by following these steps: Delete the following key from registry Start > Run > regedit > HKEY_CURRENT_USER\Software\Genie-Soft Delete the following folders: Drive:\Program Files\Genie-Soft For LaCie editions delete: C:\Program Files\LaCie\GBAPPLICATION Drive:\Documents and Settings\%username%\Application Data\Genie-Soft\ Drive:\Documents and Settings\All Users\Application Data\Genie-Soft\ Reinstall the […]

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