SYMPTOMS: Timeline backs up files though you have exclude them. CAUSE: – The files are not correctly excluded from the backup. – Disaster Recovery is one of your data selections and in this case GTL won’t follow the normal Auto-Exclude rule mentioned below because Disaster Recovery backs up the entire C drive file – by- […]
Category: Genie9 – Local Backup
Comparing Backup Types
Normal (full) backup Incremental Backup Mirror Backup Differential Backup Definition GBM will back up all the selected files each time the backup job is run. New files will also be appended to the selection. GBM includes all files that have changed since the last backup run (regardless of whether it is normal or incremental). Deleted […]
Backup to local/LAN locations Strategies
1. Automatically connect and disconnect your network drives before and after backup*: In GBM Pro and Server 8.0 and 9.0 users have the ability to automatically connect network drives prior backup and disconnect afterwards, for more information, please refer to the following knowledgebase: http://www.genie-soft.com/asp/community/KnowledgeArticle.asp?KBID=153 2. Use Encryption based on how exposed your backup is: To […]
Incremental, Differential, and Mirror Backups are Running as Full
SYMPTOMS The backup type in Settings is set to Increment, Mirror, or Differential type; however it keeps backing up all the selected files each time instead of only new and changed files. CAUSE There are different causes. It could be one of the following: RESOLUTION If you are creating two separate backups, if […]
Error Message: Failed to copy DR Files. Please make sure there is enough space on the destination and it is not write protected
SYMPTOMS When trying to create GDR boot disk to CD\DVD. RESOLUTION From Control Panel → Programs and Features → Uninstall all the 2005, 2008 and 2010 Microsoft Visual C++ Redistributables. Download all of the following Microsoft Visual C++ Redistributables, and install them one by one: Microsoft Visual C++ Redistributable 2005 Microsoft Visual C++ Redistributable 2005 – 32-bit […]
Connecting and Disconnecting Mapped Network Drives Before and After Backup
Genie Backup Manager (GBM) has the ability to connect a network drive prior backup starts and disconnects it afterwards. This can be done as follows: Open your GBM software → Edit Previous Jobs → Select the backup job you need to do this with. Refer to step 4. Settings → More Settings… → Pre & […]
How to Import Windows Address Book and Outlook Express to Windows 7 or Vista?
Windows 7 and Windows Vista have replaced Windows Address Book to Contacts and Outlook Express to Windows Live Mail or Windows Mail. Users will need to import Contacts and Outlook Express messages in the new products, following the simple steps below: After backing up your Outlook Express messages and Windows Address Book, install Genie Backup […]
Generic CD/DVD Troubleshooting Tips
Performance when writing to CD/DVD media depends greatly on available resources; it is strongly recommended to close all running applications and TSR (Terminate and Stay Resident) applications before commencing backup to CD/DVD disks. Quick erasing re-writable disks might render them ‘stubborn’ after a number of erases, it is recommended to perform a full erase every […]
Connect to old backup job in Genie Timeline
SYMPTOMS Genie Timeline (GTL) supports running only one continuous backup job to one location at a time. Users often encounter problems that may force them to uninstall and reinstall GTL or move to a different machine. This will result in GTL dropping the backup job configuration and starting a new job. CAUSE Uninstalling Genie […]
Error reported from drive: Command:## Sense:## ASC:## ASCQ:##
SYMPTOMS Generally, ASC/ASCQ errors can occur for a number of reasons. Either your disc is corrupted, firmware is not up to date, DMA is not enabled, the drive is busy etc.. To avoid such errors or at least minimize their occurrence when burning to CD/DVD, it is recommended that the following issues are taken into […]