How to exclude files from a Genie Timeline’s backup?

SYMPTOMS:  Timeline backs up files though you have exclude them. CAUSE:  – The files are not correctly excluded from the backup. – Disaster Recovery is one of your data selections and in this case GTL won’t follow the normal Auto-Exclude rule mentioned below because Disaster Recovery backs up the entire C drive file – by- […]

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Comparing Backup Types

Normal (full) backup Incremental Backup Mirror Backup Differential Backup Definition GBM will back up all the selected files each time the backup job is run. New files will also be appended to the selection. GBM includes all files that have changed since the last backup run (regardless of whether it is normal or incremental). Deleted […]

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Backup to local/LAN locations Strategies

1. Automatically connect and disconnect your network drives before and after backup*: In GBM Pro and Server 8.0 and 9.0 users have the ability to automatically connect network drives prior backup and disconnect afterwards, for more information, please refer to the following knowledgebase: http://www.genie-soft.com/asp/community/KnowledgeArticle.asp?KBID=153 2. Use Encryption based on how exposed your backup is: To […]

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Incremental, Differential, and Mirror Backups are Running as Full

SYMPTOMS The backup type in Settings is set to Increment, Mirror, or Differential type; however it keeps backing up all the selected files each time instead of only new and changed files.   CAUSE There are different causes. It could be one of the following:   RESOLUTION If you are creating two separate backups, if […]

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Error Message: Failed to copy DR Files. Please make sure there is enough space on the destination and it is not write protected

SYMPTOMS When trying to create GDR boot disk to CD\DVD. RESOLUTION From Control Panel → Programs and Features → Uninstall all the 2005, 2008 and 2010 Microsoft Visual C++ Redistributables. Download all of the following Microsoft Visual C++ Redistributables, and install them one by one: Microsoft Visual C++ Redistributable 2005 Microsoft Visual C++ Redistributable 2005 – 32-bit […]

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Generic CD/DVD Troubleshooting Tips

Performance when writing to CD/DVD media depends greatly on available resources; it is strongly recommended to close all running applications and TSR (Terminate and Stay Resident) applications before commencing backup to CD/DVD disks. Quick erasing re-writable disks might render them ‘stubborn’ after a number of erases, it is recommended to perform a full erase every […]

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Error reported from drive: Command:## Sense:## ASC:## ASCQ:##

SYMPTOMS Generally, ASC/ASCQ errors can occur for a number of reasons. Either your disc is corrupted, firmware is not up to date, DMA is not enabled, the drive is busy etc.. To avoid such errors or at least minimize their occurrence when burning to CD/DVD, it is recommended that the following issues are taken into […]

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The file “Path of the PST file” is not a personal folders file

CAUSE This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook.   RESOLUTION Check if your PST file is split: If you wish to import the PST file into outlook manually, make sure that it is not split to multiple backup files/folders. You can identify if a file has […]

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