The file “Path of the PST file” is not a personal folders file

CAUSE This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook.   RESOLUTION Check if your PST file is split: If you wish to import the PST file into outlook manually, make sure that it is not split to multiple backup files/folders. You can identify if a file has […]

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More About Pre & Post Job Commands

Pre and Post commands enable the users to perform specific tasks before and after the backup run. You can activate the use of these commands from the Settings page of any backup job; (i.e. step 4 of the backup job creating process) With these commands, the user is able to perform the following: – Check […]

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Internal Error: Failed to Expand Shell Folder Constant

SYMPTOMS While installing Genie Backup Manager (GBM) on Windows Vista, the following error occurs with the message: Internal Error: Failed to expand shell folder constant “userappdata”   CAUSE This problem is caused from a Vista conflict.   RESOLUTION Set the My Documents folder to its default values as follows: Using the Windows Explorer, right-click the My […]

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Can Genie Backup Manager Backup my Whole System and Restore It Exactly the Way It was in Case of Hard Disk Failure?

From Genie Backup Manager Version 8.0 and above, Disaster Recovery was enhanced to backup critical information, including the Windows folder, Documents and Settings, Program Files, System State, and boot information. Genie Backup Manage also offers backing up emails, programs, settings, and files and folders; making recovery after failure fast and efficient. Also, with the use […]

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How to Register Genie Backup Manager 8.0

Upon opening Genie Backup Manager (GBM), you will be prompted with a Trial Version dialog Box in which you can continue evaluating the product; or if you have purchased the application, may enter your registration key. After purchasing GBM, you will receive an email with your Registration Key. To register GBM, copy this license key, […]

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Backup Engine Failed to Load

If you see this message on Genie Timeline’s Dashboard, please press the Windows + R keys on your keyboard in order to open the Run dialog → Type services.msc and hit Enter → Refer to Genie Timeline Service → Restart. If the problem persists, please contact our support team and send us the debug logs by doing the following: Create a new text file at the […]

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Error Message: “0x80070005: Access is denied”

SYMPTOMS When I try to create a scheduled job manually from Windows Task Scheduler, I get an error message that reads “0x80070005: Access is denied”.   CAUSE This problem also occurs because of a regression that was introduced in Windows XP Service Pack 2 (SP2) and Windows XP Tablet PC Edition 2005.   RESOLUTION Please […]

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I Cannot Restore my Backed Up Files and Folders

In this case, it seems that the backup file has been corrupted; you may perform a manual restore as follows: If your backup is stored on CD/DVD, copy the backup file to a local hard disk location. If you got an error message telling you that the data can’t be copied, then you might need […]

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