When you run a backup Job and when “Preparing open files” stage occurs, you encounter Blue Screen of Death or automatic system reboot. This can also happen when running Disaster Recovery job or create a Disaster Recovery bootable disk.
This problem is caused after cloning or creating an image restore to a hard drive using “Acronis True Image” which is used by Seagate/Maxtor and many other companies. The problem is that Acronis writes an incorrect signature to the hard drive’s MBR causing windows to throw a BSOD when doing a Volume Shadow Copy. GBM uses Volume Shadow Copy to capture open files.
- To write a new signature to a drive’s MBR, you need “MBRFix” which can be downloaded here
- Reboot your PC and start in “Windows Safe Mode with Command Prompt” or the Command Prompt in Windows.
- Browse to the folder where you downloaded MBRFix to.
- MBRFix requires a drive number. Usually your boot drive is drive 0. To make sure this is indeed the boot drive, at the command prompt, type:
MBRFix /drive 0 listpartitions
- Examine the results to make sure that the drive has the boot partition and is the size you expect.
- Just to be safe, create a copy of the current MBR by typing:
MBRFix /drive 0 savembr ORIGINAL_MBR.bin
- Now create and save a new signature in the MBR by typing:
MBRFix /drive 0 generatesignature
- Reboot your computer.
- XP will detect and install a new “device” and prompts you to reboot your computer again. Reboot as requested.
- Go to windows Device Manage
- Click “view” and select “show hidden devices”
- Scroll down to “storage volumes”
- Click on the plus to expand.
- Click on each one listed and right click and uninstall. (you will get a message on some staying to reboot before it takes effect. Select no until you do them all.)
- Wait till windows automatically reinstalls devices. Will prompt to reboot again.
All GBM products 8 and above