SYMPTOMS You get the following error from Genie Backup Manager (GBM) when trying to run a backup job: “Failed performing a DoBackup Command, FAILED BACKUP.” CAUSE This message occurs when GBM is unable to create the backup file/folder. There can be many causes of this message and therefore there could be many things to […]
Articles Tagged: Failed
Error Message: “Backup Engine Failed to Load”
If you see this message on Genie Timeline’s Dashboard, please press the Windows + R keys on your keyboard in order to open the Run dialog → Type services.msc and hit Enter → Refer to Genie Timeline Service → Restart. If the problem persists, please contact our support team and send us the debug logs by doing the following: Create a new text file at the […]
