How to Create a Shortcut of a Program?

To create a shortcut for any program: Right-click on a blank area of your desktop → New → Shortcut. Browse for the program executable file (.exe). Click on Next and provide a of this shortcut. Click Finish.

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How to Start a Program Minimized?

SYMPTOMS Sometimes users prefer to run some programs always minimized, like Outlook, Thunderbird and Media player. RESOLUTION To do that: Right click on the program shortcut → Properties. From the drop-down menu next to Run, select Minimized. Click Apply then OK.

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Where Can I Find My Payment Details and Invoice?

Since all the payments for Genie9 products are done through 2CheckOut (2CO), you can check the details of your purchase, invoices, view all your orders history and edit your personal data for future use by doing the following: Go to https://secure.2co.com/myaccount/ Sign into your 2CO account, or create your own account. This way, you will be […]

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What Is the Extended Two Years Support?

The extended two years support qualifies you to get full technical support for any issue related to your purchased software and also free minor upgrades which includes enhancements, bug fixes and updates. This will be available for two years from the day you purchase the software. Without this option, you’ll get only one year of […]

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Sending the Scheduled Tasks History

The Scheduled Task History allows administrators to drill into all the instances of tasks that were executed during a configurable period of time. It provides information on their execution status, as well as the date and time they were run. You can use the history to determine why a task might have stopped, by viewing […]

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Preparing for Disaster Recovery Restore on a New Hard Drive

SYMPTOMS If you receive a new storage drive, and wish to perform Disaster Recovery restore on it, you will need to start by initiating that drive and creating a new NTFS formatted partition on it.   CAUSE Typically, newly purchased internal hard drives comes with no active partition, and in order to have successful Disaster […]

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How Can I Retrieve My Lost License Key?

To do that, click here,type the email address which you used to finish your payment with in the blank filed and click Submit. You will shortly receive an email with all the licenses that you have purchased using the email you have submitted above.  

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