What are the backup markers?

The backup markers are dots on each file or folder icons protected by Genie Timeline (GTL). Backup Markers Indicators   The latest version of the file is included in the backup.   The file has been modified since the last backup.   The file has not been backed up.  The folder contents are partially or fully backed up. […]

Read More

What Does the Plugins Under Smart Selection in Genie Timeline Back Up?

Category: Disaster Recovery Backs up the entire C drive including the system files once a week by default.   Category: Email Backs up the active .pst in Outlook: Outlook: Genie Timeline scans for Personal Folders Files (PST). Outlook Express: Backup email files for Outlook Express in all identities; (.dbx) files, and Windows Address book (.wab). […]

Read More

Removing Genie Timeline Disaster Recovery Virtual Partition

SYMPTOMS Genie Timeline 2.0 gives the users the ability to create a virtual partition to work as a Disaster Recovery start-up disk.   RESOLUTION If you want to uninstall the Disaster Recovery virtual partition, here is what to do: Start Genie Timeline → Tools → Create Disaster Recovery start-up disk. Click on Virtual partition installed. […]

Read More

How to Install Genie Timeline Silently Via Command Line

To run the installation silently, use the following command in the CMD window: [GenieTimelineSetupFileName.exe] [/lang LANG_CODE_NUMBER] [/S] [/D=DIR_PATH] Where: GenieTimelineSetupFileName is the exact name of the setup file you have downloaded for Genie Timeline. /lang specifies the installation language. Omitting the parameter will install the Genie Timeline in the default language; English. LANG_CODE_NUMBER is the […]

Read More

How to Exclude Files From Disaster Recovery Backup in Genie Timeline

SYMPTOMS Genie Timeline (GTL) backs up files that you wish to be excluded in the Disaster Recovery backup.   REASON Disaster Recovery does not follow the normal Auto-Exclude rules which you can find under Tools → Preferences. This is important to avoid excluding essential files for the full system restore by mistake. However, these rules […]

Read More

Genie Timeline Is Not Backing Up Outlook PST Files

SYMPTOMS The Outlook .PST file is not presented in the backup drive where Genie Timeline saves the data, even though it is included in the Data Selection of the Genie Timeline (GTL) software.   RESOLUTION Genie Timeline (GTL) backs up Outlook PST file using Block Level Technology in which Genie Timeline divides the .PST file […]

Read More

How Can I Retrieve My Lost License Key?

To do that, click here,type the email address which you used to finish your payment with in the blank filed and click Submit. You will shortly receive an email with all the licenses that you have purchased using the email you have submitted above.  

Read More

How to Restore from an Old Backup

SYMPTOMS Trying to restore from another backup which was created on another machine or on previous time, but Genie Timeline view the current backup job.   RESOLUTION Open your Genie Timeline software → Restore → Advanced Restore. From the Advanced Restore window, click the Restore from an older backup button. Browse for the backup folder […]

Read More

Email Notification Troubleshooting

Email notification enables users to receive emails to their inbox of the status of backups. To fix email notification problems, try the following steps: Check the email settings which you have provided to verify that they are correct. (Learn more) Check your firewall settings and make sure that it is not blocking received emails. Check […]

Read More

Genie Timeline does not Back Up All My Files

SYMPTOMS When manually browsing the content of your backup folder (_Genie Timeline) via the Windows Explorer, not all the selected files are presented there.   CAUSE Genie Timeline (GTL) introduced a De-duplication feature that does not allow backing up the exact same file twice, which aims to save space in the backup drive; this feature […]

Read More