Genie Backup Manager (GBM) and Genie Timeline (GTL) are provided under single-user licenses or license packs. A single-user license allows a single individual to use GBM/GTL on a single computer. If you want to install GBM/GTL on a network and provide access for more than one user, you must purchase additional single-user licenses or license […]
Genie Timeline (GTL) will automatically start deleting old versions of files backed up when the backup drive starts running out of space. Genie Timeline will not delete all versions of files or deleted files in order to recover all files protected.
Applies To: Genie Timeline (GTL).
Users can backup network locations via network sharing and then add the locations into the backup from the My Folders tab in Genie Backup Manager (GBM) and from My Computer in Genie Timeline (GTL). Network locations can also be mapped as explained here. Then, the mapped drive can be added to the backup from […]
System Restore System Restore is a component of Microsoft’s Windows Me, Windows XP, and Windows Vista operating systems that allows for the rolling back of system files, registry keys, installed programs, etc., to a previous state in the event of a failure. System restore functions are only available to an administrator of the computer, therefore […]
If you see this message on Genie Timeline’s Dashboard, please press the Windows + R keys on your keyboard in order to open the Run dialog → Type services.msc and hit Enter → Refer to Genie Timeline Service → Restart. If the problem persists, please contact our support team and send us the debug logs by doing the following: Create a new text file at the […]
You Receive Microsoft Visual C++ 2005 Redistributable — Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL in the Event Viewer
SYMPTOMS After installing Genie Timeline (GTL) or Genie Backup Manager (GBM), you receive the following error in the Event Viewer: “Error 1935. An error occurred during the installation of assembly ‘Microsoft.VC80.ATL, type=”win32″, version=”8.0.50727.4053″, publicKeyToken=”1fc8b3b9a1e18e3b”, processorArchitecture=”x86″‘. Please refer to Help and Support for more information” Definition A 1935 error is one of the most common problems […]