1. From Genie Backup Manager (GBM) → Tools → Global Preferences → General → Advanced → Select the Enable Advanced logging for debugging option → OK. 2. Replicate the issue you are having. 3. When the issue happens, and without going back to the main screen or restarting GBM, use your Windows Explorer to refer […]
Articles Tagged: logs
Error Message: “Backup Engine Failed to Load”
If you see this message on Genie Timeline’s Dashboard, please press the Windows + R keys on your keyboard in order to open the Run dialog → Type services.msc and hit Enter → Refer to Genie Timeline Service → Restart. If the problem persists, please contact our support team and send us the debug logs by doing the following: Create a new text file at the […]
