The SMTP server is a configuration setting within all pop E-mail applications. Hotmail, Yahoo! Mail, Gmail and other providers are basically email services designed to provide you with email mailbox access directly from the web. And you can use these providers in Genie to send email notifications for your backups to read its backup log. […]
All posts by Ethan K
Error Message: “Backup Engine Failed to Load”
If you see this message on Genie Timeline’s Dashboard, please press the Windows + R keys on your keyboard in order to open the Run dialog → Type services.msc and hit Enter → Refer to Genie Timeline Service → Restart. If the problem persists, please contact our support team and send us the debug logs by doing the following: Create a new text file at the […]
I Cannot Restore my Backed Up Files and Folders
In this case, it seems that the backup file has been corrupted; you may perform a manual restore as follows: If your backup is stored on CD/DVD, copy the backup file to a local hard disk location. If you got an error message telling you that the data can’t be copied, then you might need […]
