SYMPTOMS You might have configured a backup job and then stopped using it and want to delete it from the jobs menu in Genie Backup Manager (GBM). RESOLUTION Open Genie Backup Manager → Click Tools on the menu bar → Jobs Manager. Select the unwanted backup job by clicking on it → Remove. The […]
All posts by Ethan K
Genie Timeline Disaster Recovery Screenshot Tour
This is the first screen of the Disaster Recovery wizard of Genie Timeline (GTL). Press the Start Disaster Recovery button to begin with the restore. If your backup is stored on the root folder of the drive, then Genie Timeline will be able to detect it. If not, please use the Browse for backup button […]
Files with Deep Folder Path are not Shown in the Backup Folder
This is due to the fact that Windows does not allow to store file/folder paths that exceed 260 characters. Therefore, Genie Backup Manager has a GRename technology that renames these files with the path and stores them in non-native form located in a GRename folder. When restoring or extracting via catalog, all files will be […]
Preparing for Disaster Recovery Restore on a New Hard Drive
SYMPTOMS If you receive a new storage drive, and wish to perform Disaster Recovery restore on it, you will need to start by initiating that drive and creating a new NTFS formatted partition on it. CAUSE Typically, newly purchased internal hard drives comes with no active partition, and in order to have successful Disaster […]
Error Message: “Missing index.gix file, can’t continue without this file”
SYMPTOMS When backing up in mirror or incremental mode and without compression, the backup can’t find index.gix and gives the error message: “Missing index.gix file, can’t continue without this file” CAUSE Your previous backup run got interrupted. RESOLUTION You have to run a full backup to create the index.gix file again. APPLIES […]
How to Rotate Backups Using Advanced Scheduling
Rotating backup types is recommended for a more reliable backup solution. The following examples will demonstrate how to perform this practice easily Using the Advanced Schedule of Genie Backup Manager (GBM). Example 1 Perform full backups on the first Sunday of the month and differential backups weekly on Fridays: In the Advanced Schedule view, […]
Mirror Backups on Removable Media
Mirror backup includes all files that have changed since the last normal (full) or mirror backup using the files’ last modified date and time stamp. Missing files will also be deleted from the backup set. The resulting backup archive consists of either one compressed file or one folder. However, this process takes a long time […]
Why is User Access Control (UAC) Asking for Permission for Genie Backup Manager to Run?
UAC mode (also known as Admin Approval Mode) is a mode of operation that (primarily) affects the way administrator accounts work. When UAC is turned on (which it is by default), you must explicitly give permission to any program that wants to use “Administrator” powers. Any program that tries to use admin powers without your […]
Can I Schedule a Backup Job to Run While No User is Logged on the Machine?
Yes, this functionality is supported; a user can be logged off or on in order for Genie Backup Manager to backup data. When scheduling the backup job, make sure the Run whether user is logged on or not option is enabled, and provide the Windows login username and password. APPLIES TO: Genie Backup Manager (GBM). […]
Not Receiving E-mail Notification After Backup
SYMPTOMS The test mail works, but when actual backup is made, you are not getting an E-mail notification. CAUSE Sending the email notification for this specific backup job is not enabled. RESOLUTION Open your Genie Backup Manager. Click on Edit Previous Jobs → Select the backup job which you are having the issue […]
