Backup Manager frequently misses out (skips) some of the files I have selected. Most often, it misses out the entire Outlook file (outlook.pst).
- Genie Backup Manager cannot backup files that are on Windows 2000
- Your computer does not have an NTFS partition
- You are backing up files from network locations
- Volume Shadow Copy Service is not working properly.
To solve cause number 2; convert one of your partitions to NTFS. For more information on how to convert, please refer to the following knowledge-base:
To solve case number 3; map the network drive to any letter rather than A or B.
To solve cause 4, in order to find the specific error you are encountering, please run the Windows backup utility from Start> All Programs> Accessories> System Tools> Backup, select a small test backup then after it finishes, click view report. Search the internet for solutions of the error reported or contact support.
GBM 8.0 and GBM 9.0