SYMPTOMS

While installing Genie Backup Manager (GBM) on Windows Vista, the following error occurs with the message:

Internal Error: Failed to expand shell folder constant “userappdata”

 

CAUSE

This problem is caused from a Vista conflict.

 

RESOLUTION

Set the My Documents folder to its default values as follows:

Using the Windows Explorer, right-click the My Documents folder → Properties → Select the option for returning the position to its default value.

C:\Documents and settings → All Users Documents → under properties you will see attributes and the settings for “read only”

Setting back the default value for My Documents is just a workaround, which usually fixes the default read/write rights for the My Documents folder.

 

APPLIES TO: GBM 7 and above