Orders purchased with 80% discount or more are not eligible for the 30-day money-back guarantee.

We offer a 30-day money-back guarantee for Genie9 products purchased from the Genie9 websites.

To request a refund for any of our products, please contact the Customer Support team at support@genie9.com. Be sure to include your purchase reference number and reason for the request. A member of the Customer Support team will review your request and follow up with you shortly.

Certain exclusions and restrictions may apply to orders purchased through Google Play or Apple App Store. Purchases made directly through these vendors are subject to their respective refund policies and store terms and conditions.

If you purchased your product from a reseller, partner, or third-party vendor, including retail stores, please contact your vendor for more information about their refund policies.