Genie Backup Manager Frequently Skips Files

SYMPTOMS 

Genie Backup Manager (GBM) frequently misses out (skips) some of the files during the backup.

 

CAUSE

  1. Your computer does not have an NTFS partition.
  2. You are backing up files from network locations.
  3. Volume Shadow Copy Service (VSS) is not working properly.

 

RESOLUTION

Case 1: Convert one of your partitions to NTFS.  (Learn more)

Case 2: Map the network location to any letter other than A or B, and select the files from the mapped drive rather than selecting them from under the network.  (Learn more)

Case 3: The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes.

If this service is not running properly on your machine, GBM will fail to back up your opened and locked files.

To check this service status:

  1. Go to the Start menu on your machine.
  2. In the Search\Run filed type: services.msc and hit Enter.
  3. Look for the Volume Shadow Copy Service, right-click on it and select Properties. From the General tab, make sure that the service Startup type is set to Automatic and then start the service.
  4. Repeat step 3 for the service Microsoft Software Shadow Copy Provider.

And also, check the Windows Event Viewer for any recent errors related to this service. Here is how you can do that:

From Start menu → Control Panel → Administrative Tools → Double-click Event Viewer→ From the left panel of the Event Viewer, select Windows Logs then Application → Use the event ID and the error message to search for a suitable fix for it.

APPLIES TO: Genie Backup Manager (GBM).

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