Error Message: “Failed to Create a Scheduled Backup Job.”

SYMPTOMS

When trying to schedule a backup job using Genie Backup Manager, the error “Failed to Create a Scheduled Backup Job.” is displayed.

 

CAUSE

Cause 1: You are a domain user.

Cause 2: The provided credentials are not correct.

Cause 3: Problems with the Windows Task Scheduler itself.

 

RESOLUTION

Case 1: If you are on a domain, the Username must be written in the following format:

 Domain/Username

Case 2: Make sure you are entering the correct Windows login credentials. Also, make sure that they are the ones for the user logged onto the machine when the backup job is intended to run.

Case 3: Genie Backup Manager (GBM) uses Windows Task Scheduler to run the scheduled backup jobs. Make sure that the Scheduled Tasks agent is active by manually creating a scheduled task and running it once. (Learn more)

In most cases, the user will get an error message that reads: “0x8007007a: The data area passed to a system call is too small”. This indicates that the buffer that stores account information for ALL scheduled tasks is finite, and has been exhausted.

To work around this error:

  1. Copy/Paste the following into a notepad/text file and save the file as StopStartTaskScheduler.bat in the root C:\ directory:
    1. @echo off
    2. net stop “Net Logon”
    3. net stop “Windows Time”
    4. net stop “Task Scheduler”
    5. net start “Windows Time”
    6. net start “Net Logon”
    7. net start “Task Scheduler”
    8. @ping -n 901 127.0.0.1>nul
    9. @echo You may set the account information for the ‘new task’ and schedule additional tasks.
  2. Press the Windows + R keys on your keyboard in order to open the Run dialog.
  3. Type cmd and press Enter to open a regular Command Prompt. Type cmd and then press Ctrl+Shift+Enter to open an administrator Command Prompt.
  4. In the command prompt window, type the following command and press Enter: 
    C:\StopStartTaskScheduler.bat
  5. In 15 minutes, the Task Scheduler scavenger tool, which starts 10 minutes after the Task Scheduler service is started, should have freed enough buffer memory, and you would be able to schedule a new task successfully.
  • You may have to press OK in a dialog that tells you that some scheduled tasks have been missed.
  • When the script starts the Task Scheduler, it is normal to receive: “The requested service has already been started.”

APPLIES TO: Genie Backup Manager (GBM).

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