SYMPTOMS: 
You get this message “X:\System Volume Information is not accessible. Access is denied.” when you start backing up

CAUSE: 
This is a hidden folder which Windows does not allow access to users.

RESOLUTION:

  1. Make sure that it is added in Auto exclude from Tools> Global Preferences> Auto exclude

Or
1- Go to Tools >Global Preferences > backup settings
2- Remove the check next to “Show Hidden Folders”

APPLIES TO:
GBM Products