How to Generate the Debug Log of Genie Backup Manager

1. From Genie Backup Manager (GBM) → Tools → Global Preferences → General → Advanced → Select the Enable Advanced logging for debugging option → OK.

2. Replicate the issue you are having.

3. When the issue happens, and without going back to the main screen or restarting GBM, use your Windows Explorer to refer to the following folder:

C:\Users\USERNAME\AppData\Roaming\Genie-Soft\GBMAPPLICATION\logs

Where:

  • USERNAME: Your Windows login username.
  • AppData: Hidden folder.
  • GBMAPPLICATION: Refers to the GBM version and product you are using. (GBMPro8, GBMPro8x64, GBMHome8, GBMServer8 and GBMServer8x64)

4. Compress the log file you will find there to .zip and send it to the Technical Support when needed.

Applies To: Genie Backup Manager (GBM).

 

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