Genie Backup Manager (GBM) provides an easy, secure and reliable way to backup and restore the MS Exchange Server databases using advanced API technology. However during this operation, you might encounter problems, therefore; please review this checklist to find potential solutions. Ensure that esebcli2.dll file is copied to the following location: C:\Windows\System32 If MS Exchange is […]
Articles Tagged: troubleshooting
How to Generate the Debug Log of Genie Backup Manager
1. From Genie Backup Manager (GBM) → Tools → Global Preferences → General → Advanced → Select the Enable Advanced logging for debugging option → OK. 2. Replicate the issue you are having. 3. When the issue happens, and without going back to the main screen or restarting GBM, use your Windows Explorer to refer […]
Email Notification Troubleshooting
Email notification enables users to receive emails to their inbox of the status of backups. To fix email notification problems, try the following steps: Check the email settings which you have provided to verify that they are correct. (Learn more) Check your firewall settings and make sure that it is not blocking received emails. Check […]
Disaster Recovery Restore Troubleshooting
My device(s) is/are not recognized SYMPTOMS This occurs when you have a RAID as your local hard drive, you are unable view it from the browse for folder, you get unable to connect to webserver when opening the web browser, or view network status does not display your Ethernet card. CAUSE The drivers are non-native […]
Scheduling Backup Troubleshooting
Genie Backup Manager (GBM) uses Windows Task Scheduler to run the scheduled backup jobs. However, under certain circumstances, Windows fails to run the scheduled tasks. Here are steps to troubleshoot scheduling issues. – Run the backup job manually from GBM Sometimes, the problem may be in the backup job itself. So, open your GBM software […]
SQL Backup and Restore Troubleshooting
Genie Backup Manager ensures backup to multiple SQL databases without the need to disconnecting from the SQL Server using advanced API technologies. However, if you encounter difficulties during backup or restore, please review this checklist to find potential solutions. 1. Ensure that you are using the latest SQL Server service pack To check which SQL […]