SYMPTOMS When backing up in mirror or incremental mode and without compression, the backup can’t find index.gix and gives the error message: “Missing index.gix file, can’t continue without this file” CAUSE Your previous backup run got interrupted. RESOLUTION You have to run a full backup to create the index.gix file again. APPLIES […]
Articles Tagged: error
Error Message: “Failed to load Microsoft Exchange Backup Engine”
SYMPTOMS When installing the Microsoft Exchange plugin in Genie Backup Manager (Server edition), you receive the following error: “Failed to load Microsoft Exchange Backup Engine” CAUSE This could occur for the following reasons: Genie Backup Manager is not installed on the same machine where the MS Exchange is installed. Failure to copy esebcli2.dll to […]
Error Message: “Cmd:2A Sense:05 ASC:21 ASCQ:00” When Backing Up to CD/DVD
SYMPTOMS Get this error when backing up to CD/DVD media: “Cmd: 2A Sense: 05 ASC: 21 ASCQ: 00. Insert new disc” CAUSE This happens when the CD/DVD burner is faster or slower than the data rate. RESOLUTION To fix this problem you need to either speed up the rate in which your system […]
Unable to Backup More Than 2 GB on DVD Media
SYMPTOMS When backing up to DVD media and your data exceeds 2 GB, you receive a message: “Your Data exceeded 2GB and GBM is unable to backup to your DVD media using FAT32 File System as a temporary folder, due to file size limitation.” RESOLUTIONS If your temporary folder is on a drive that […]
Error Message: “The application failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem”
SYMPTOMS This error message appears when attempting to open the application after install, reinstalling or updating. CAUSE This error occurs because the latest Microsoft redistribution package did not install properly. RESOLUTION From your Control Panel → Programs and Features → Uninstall all 2005, 2008, and 2010 Microsoft Visual C++ Redistributable packages. Download and […]
Error Message: “The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.”
SYMPTOMS When opening GBM you receive the above error message RESOLUTION From your Control Panel → Programs and Features → Uninstall all 2005, 2008, and 2010 Microsoft Visual C++ Redistributable packages. Download and install the following Microsoft Visual C++ Redistributable packages one by one: Microsoft Visual C++ Redistributable 2005 Download 32-bit Download 64-bit Microsoft Visual […]
Error Message: “Failed to copy DR Files. Please make sure there is enough space on the destination and it is not write protected”
SYMPTOMS When trying to create a GDR boot disk to CD\DVD. RESOLUTION From your Control Panel → Programs and Features → Uninstall all 2005, 2008, and 2010 Microsoft Visual C++ Redistributable packages. Download and install the following Microsoft Visual C++ Redistributable packages one by one: Microsoft Visual C++ Redistributable 2005 Download 32-bit Download 64-bit Microsoft Visual […]