Genie Timeline Is Not Backing Up Outlook PST Files

SYMPTOMS The Outlook .PST file is not presented in the backup drive where Genie Timeline saves the data, even though it is included in the Data Selection of the Genie Timeline (GTL) software.   RESOLUTION Genie Timeline (GTL) backs up Outlook PST file using Block Level Technology in which Genie Timeline divides the .PST file […]

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Genie Backup Manager Fails to Locate Outlook PST Files

SYMPTOMS No PST files are listed under the What to Backup window → My Profile → Outlook → Your Outlook profile → Data files.   CAUSES Genie Backup Manager (GBM) locates the outlook PST files by referring to registry keys; therefore there could be several causes that could cause GBM to fail to identify the […]

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The file “Path of the PST file” is not a personal folders file

CAUSE This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook.   RESOLUTION Check if your PST file is split: If you wish to import the PST file into outlook manually, make sure that it is not split to multiple backup files/folders. You can identify if a file has […]

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