CAUSE

This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook.

 

RESOLUTION

Check if your PST file is split:

If you wish to import the PST file into outlook manually, make sure that it is not split to multiple backup files/folders. You can identify if a file has been split if the file has a .00X extension appended to it. To join these files, click here for solutions.

 

Run Microsoft’s Inbox Repair Tool:

Microsoft provides the Inbox Repair Tool for correcting most problems with damaged PST files. To find this Inbox Repair Tool, search your system for Scanpst.exe.

When you run the Scanpst.exe file, it performs a number of tests. If it finds errors, it asks whether you want to make a backup copy of the original file (Always say Yes), then tries to correct the errors.

If you run Scanpst.exe against a .pst file that Outlook 2003 created for a local copy of Windows SharePoint Services events and contacts lists, you will get an error message that you can ignore.

For seriously corrupted PST files, try running Scandisk.exe first, then try the Scanpst.exe. Repeat this 3-4 times until neither program returns an error.

If the file is on an NTFS volume, you can’t use Scandisk.exe so easily. One approach, for Windows 2000, is to open the drive in My Computer and use the Tools menu commands to scan the disk. You may need to restart Windows for the scan to run.

 

APPLIES TO: All Genie Backup Manager (GBM) Products.

 

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