Genie Backup Manager Fails to Locate Outlook PST Files

SYMPTOMS

No PST files are listed under the What to Backup window → My Profile → Outlook → Your Outlook profile → Data files.

 

CAUSES

Genie Backup Manager (GBM) locates the outlook PST files by referring to registry keys; therefore there could be several causes that could cause GBM to fail to identify the PST file. One of those causes is configuring your PST file in a non conventional method, that is by directly going to the path of your PST file and manually configuring the name of the file or moving it to a different location.

 

RESOLUTION

  1. From Control Panel → Mail → Data files. The following dialog will appear. Double-click the Personal Folder.

  2. In the Filename text box, make sure the correct PST file is listed, then click OK.

  3. If no Personal Folders is listed in step #1 above, click the Add button → Select Outlook Personal Folders File (.pst) (Outlook 2003) or Outlook 97-2002 Personal Folders File (.pst) (Outlook 2000/2002) → OK → Browse and select your PST file.

 

Applies To: Genie Backup Manager.

 

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