SYMPTOMS When trying to create a GDR boot disk to CD\DVD. RESOLUTION From your Control Panel → Programs and Features → Uninstall all 2005, 2008, and 2010 Microsoft Visual C++ Redistributable packages. Download and install the following Microsoft Visual C++ Redistributable packages one by one: Microsoft Visual C++ Redistributable 2005 Download 32-bit Download 64-bit Microsoft Visual […]
All posts by Ethan K
Connecting and Disconnecting Mapped Network Drives Before and After Backup
Genie Backup Manager (GBM) has the ability to connect a network drive prior backup starts and disconnects it afterwards. This can be done as follows: Open your GBM software → Edit Previous Jobs → Select the backup job you need to do this with. Refer to step 4. Settings → More Settings… → Pre & […]
Generic CD/DVD Troubleshooting Tips
Performance when writing to CD/DVD media depends greatly on available resources; it is strongly recommended to close all running applications and TSR (Terminate and Stay Resident) applications before commencing backup to CD/DVD disks. Quick erasing re-writable disks might render them ‘stubborn’ after a number of erases, it is recommended to perform a full erase every […]
Error Reported from Drive: Command:## Sense:## ASC:## ASCQ:##
SYMPTOMS Generally, ASC/ASCQ errors can occur for a number of reasons. Either your disc is corrupted, firmware is not up to date, DMA is not enabled, the drive is busy etc.. To avoid such errors or at least minimize their occurrence when burning to CD/DVD, it is recommended that the following issues are taken into […]
The File “Path of the PST file” Is not a Personal Folders File
CAUSE This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook. RESOLUTION Check if your PST file is split: If you wish to import the PST file into outlook manually, make sure that it is not split into multiple backup files/folders. You can identify if a file […]
More About Pre & Post Job Commands
Pre and Post commands enable the users to perform specific tasks before and after the backup run. You can activate the use of these commands from the Settings page of any backup job; (i.e. step 4 of the backup job creating process) With these commands, the user is able to perform the following: – Check […]
Internal Error: “Failed to Expand Shell Folder Constant”
SYMPTOMS While installing Genie Backup Manager (GBM) on Windows Vista, the following error occurs with the message: Internal Error: Failed to expand shell folder constant “userappdata” CAUSE This problem is caused by a Vista conflict. RESOLUTION Set the My Documents folder to its default values as follows: Using Windows Explorer, right-click the My Documents […]
Genie Backup Manager Pro 9.0 Can and Cannot
Failed performing a DoBackup Command, FAILED BACKUP troubleshooting
SYMPTOMS You get the following error from Genie Backup Manager (GBM) when trying to run a backup job: “Failed performing a DoBackup Command, FAILED BACKUP.” CAUSE This message occurs when GBM is unable to create the backup file/folder. There can be many causes of this message and therefore there could be many things to […]
Can Genie Backup Manager Backup my Whole System and Restore It Exactly the Way It was in Case of Hard Disk Failure?
From Genie Backup Manager Version 8.0 and above, Disaster Recovery was enhanced to backup critical information, including the Windows folder, Documents and Settings, Program Files, System State, and boot information. Genie Backup Manage also offers backing up emails, programs, settings, and files and folders; making recovery after failure fast and efficient. Also, with the use […]
