SYMPTOMS Generally, ASC/ASCQ errors can occur for a number of reasons. Either your disc is corrupted, firmware is not up to date, DMA is not enabled, the drive is busy etc.. To avoid such errors or at least minimize their occurrence when burning to CD/DVD, it is recommended that the following issues are taken into […]
Category: Genie Backup Manager (GBM)
The File “Path of the PST file” Is not a Personal Folders File
CAUSE This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook. RESOLUTION Check if your PST file is split: If you wish to import the PST file into outlook manually, make sure that it is not split into multiple backup files/folders. You can identify if a file […]
More About Pre & Post Job Commands
Pre and Post commands enable the users to perform specific tasks before and after the backup run. You can activate the use of these commands from the Settings page of any backup job; (i.e. step 4 of the backup job creating process) With these commands, the user is able to perform the following: – Check […]
Internal Error: “Failed to Expand Shell Folder Constant”
SYMPTOMS While installing Genie Backup Manager (GBM) on Windows Vista, the following error occurs with the message: Internal Error: Failed to expand shell folder constant “userappdata” CAUSE This problem is caused by a Vista conflict. RESOLUTION Set the My Documents folder to its default values as follows: Using Windows Explorer, right-click the My Documents […]
Genie Backup Manager Pro 9.0 Can and Cannot
Failed performing a DoBackup Command, FAILED BACKUP troubleshooting
SYMPTOMS You get the following error from Genie Backup Manager (GBM) when trying to run a backup job: “Failed performing a DoBackup Command, FAILED BACKUP.” CAUSE This message occurs when GBM is unable to create the backup file/folder. There can be many causes of this message and therefore there could be many things to […]
Can Genie Backup Manager Backup my Whole System and Restore It Exactly the Way It was in Case of Hard Disk Failure?
From Genie Backup Manager Version 8.0 and above, Disaster Recovery was enhanced to backup critical information, including the Windows folder, Documents and Settings, Program Files, System State, and boot information. Genie Backup Manage also offers backing up emails, programs, settings, and files and folders; making recovery after failure fast and efficient. Also, with the use […]
I Cannot Restore my Backed Up Files and Folders
In this case, it seems that the backup file has been corrupted; you may perform a manual restore as follows: If your backup is stored on CD/DVD, copy the backup file to a local hard disk location. If you got an error message telling you that the data can’t be copied, then you might need […]
You Receive Microsoft Visual C++ 2005 Redistributable — Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL in the Event Viewer
SYMPTOMS After installing Genie Timeline (GTL) or Genie Backup Manager (GBM), you receive the following error in the Event Viewer: “Error 1935. An error occurred during the installation of assembly ‘Microsoft.VC80.ATL, type=”win32″, version=”8.0.50727.4053″, publicKeyToken=”1fc8b3b9a1e18e3b”, processorArchitecture=”x86″‘. Please refer to Help and Support for more information” Definition A 1935 error is one of the most common problems […]
Understanding Backup Methods: Advantages and Disadvantages
If you were to ask a person that was not familiar with computer backups, most would think that a backup was just an identical copy of all the data on the computer. In other words, if a backup was created Tuesday evening, and nothing changed on the computer all day Wednesday, the backup created Wednesday […]