How to Back Up Shared Network Locations?

Users can backup network locations via network sharing and then add the locations into the backup from the My Folders tab in Genie Backup Manager (GBM) and from My Computer in Genie Timeline (GTL).   Network locations can also be mapped as explained here. Then, the mapped drive can be added to the backup from […]

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Genie Backup Manager Does Not Purge the Backups

SYMPTOMS Genie Backup Manager (GBM) does not purge the backup though I have set the feature.   CAUSE There are several causes for this issue: Purge settings have changed. Changed backup type or drive. The backup spanned to multiple locations. The user enabled the Advanced schedule in GBM Pro and Server. The purge settings are […]

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Genie Backup Manager Frequently Skips Files

SYMPTOMS  Genie Backup Manager (GBM) frequently misses out (skips) some of the files during the backup.   CAUSE Your computer does not have an NTFS partition. You are backing up files from network locations. Volume Shadow Copy Service (VSS) is not working properly.   RESOLUTION Case 1: Convert one of your partitions to NTFS.  (Learn […]

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Error Message: “Failed to Create a Scheduled Backup Job.”

SYMPTOMS When trying to schedule a backup job using Genie Backup Manager, the error “Failed to Create a Scheduled Backup Job.” is displayed.   CAUSE Cause 1: You are a domain user. Cause 2: The provided credentials are not correct. Cause 3: Problems with the Windows Task Scheduler itself.   RESOLUTION Case 1: If you […]

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What Is the Difference between Windows System Restore and Disaster Recovery?

System Restore System Restore is a component of Microsoft’s Windows Me, Windows XP, and Windows Vista operating systems that allows for the rolling back of system files, registry keys, installed programs, etc., to a previous state in the event of a failure. System restore functions are only available to an administrator of the computer, therefore […]

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System Drive is Filling Up from Backup Jobs Information

SYMPTOMS Your system drive (C:\) is filling up from job information and catalog files because Genie Backup Manager (GBM) stores this information in the Application Data (%AppData%) folder on the default system drive (C:\) even if you chose to install the software on the secondary drive.   RESOLUTION To prevent the running out of space […]

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Can Genie Backup Manger Run as a Service?

Genie Backup Manager (GBM) does not support running as a service. Windows services are applications that run outside of any particular user context in Windows. However, GBM supports running while a user is logged off by submitting the username and password used at log in of Windows under the schedule settings.

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