Error Message: “Not Enough Space to Perform Backup”

SYMPTOMS When trying to run a backup, the error “Not Enough Space to Perform Backup” is shown.   CAUSE Cause 1: The backup drive is not available at the time of the backup. Cause 2: Lack of space in the backup drive. Cause 3: Lack of space in the temporary-files location.   RESOLUTION Case 1: […]

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Error Message: “Failed to communicate with Volume Shadow Copy Service, rebooting your system may solve the problem” Or “Failed to initialize Volume Shadow Copy Service”

Volume Shadow Copy Service (VSS) is Microsoft’s latest feature to backup open and locked files. Genie Backup Manager (GBM) utilizes VSS to back up open files without the need to install additional plug-ins. In order to find the specific error you are encountering, please run the Windows backup utility from Start> All Programs> Accessories> System […]

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How to Use Purging

Purging is deleting old backup sets from the backup media when this media is rewritable, and the user has the right folder privileges (i.e. automatic deletion). Its main advantage is saving space and rotating backup types. You can enable the purging option for any backup job from the Settings page which is step 4 in the […]

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Backup to Local/LAN locations Strategies

1. Automatically connect and disconnect your network drives before and after backup*: In Genie Backup Manager (GBM) Pro and Server, users have the ability to automatically connect network drives prior to backup and disconnect afterward, for more information, please refer to this article.   2. Use Encryption based on how exposed your backup is: To […]

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Incremental, Differential, and Mirror Backups are Running as Full

SYMPTOMS The backup type in Settings is set to Increment, Mirror, or Differential type; however it keeps backing up all the selected files each time instead of only new and changed files.   CAUSE There are different causes. It could be one of the following:   RESOLUTION If you are creating two separate backups, if […]

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Error Message: “Failed to copy DR Files. Please make sure there is enough space on the destination and it is not write protected”

SYMPTOMS When trying to create a GDR boot disk to CD\DVD. RESOLUTION From your Control Panel → Programs and Features → Uninstall all 2005, 2008, and 2010 Microsoft Visual C++ Redistributable packages. Download and install the following Microsoft Visual C++ Redistributable packages one by one: Microsoft Visual C++ Redistributable 2005 Download 32-bit Download 64-bit Microsoft Visual […]

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Generic CD/DVD Troubleshooting Tips

Performance when writing to CD/DVD media depends greatly on available resources; it is strongly recommended to close all running applications and TSR (Terminate and Stay Resident) applications before commencing backup to CD/DVD disks. Quick erasing re-writable disks might render them ‘stubborn’ after a number of erases, it is recommended to perform a full erase every […]

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Error Reported from Drive: Command:## Sense:## ASC:## ASCQ:##

SYMPTOMS Generally, ASC/ASCQ errors can occur for a number of reasons. Either your disc is corrupted, firmware is not up to date, DMA is not enabled, the drive is busy etc.. To avoid such errors or at least minimize their occurrence when burning to CD/DVD, it is recommended that the following issues are taken into […]

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