Yes, this functionality is supported; a user can be logged off or on in order for Genie Backup Manager to backup data. When scheduling the backup job, make sure the Run whether user is logged on or not option is enabled, and provide the Windows login username and password. APPLIES TO: Genie Backup Manager (GBM). […]
Category: Genie Backup Manager (GBM)
Not Receiving E-mail Notification After Backup
SYMPTOMS The test mail works, but when actual backup is made, you are not getting an E-mail notification. CAUSE Sending the email notification for this specific backup job is not enabled. RESOLUTION Open your Genie Backup Manager. Click on Edit Previous Jobs → Select the backup job which you are having the issue […]
My backup File is Not Recognized
SYMPTOMS When you are trying to run your .GBP backup file, it does not open. CAUSE Genie Backup Manager is not installed on the machine. RESOLUTION This issue can be resolved either by installing Genie Backup Manager on that machine. To avoid having this issue again, you can enable the SwiftRestore feature in the […]
SwiftRestore is Failing
SYMPTOMS Trying to restore from Swift Restore backup (.exe backup) but getting a message warning you about a missing DLL file file. CAUSE A very rare case where the mfc71u.dll is missing from your system. RESOLUTION Download the mfc71u.dll.zip file using this link. Extract the downloaded .zip file to get the Mfc71u.dll file from […]
Error Message: “Failed to load Microsoft Exchange Backup Engine”
SYMPTOMS When installing the Microsoft Exchange plugin in Genie Backup Manager (Server edition), you receive the following error: “Failed to load Microsoft Exchange Backup Engine” CAUSE This could occur for the following reasons: Genie Backup Manager is not installed on the same machine where the MS Exchange is installed. Failure to copy esebcli2.dll to […]
MS Exchange Backup and Restore Troubleshooting
Genie Backup Manager (GBM) provides an easy, secure and reliable way to backup and restore the MS Exchange Server databases using advanced API technology. However during this operation, you might encounter problems, therefore; please review this checklist to find potential solutions. Ensure that esebcli2.dll file is copied to the following location: C:\Windows\System32 If MS Exchange is […]
Backup MS SQL and Exchange with Genie Backup Manager Server
Protecting SQL and Exchange databases is a major task in most organizations. Therefore, it needs proper planning to protect this mission critical data to ensure minimum downtime of servers. GBM SQL and Exchange Backup Genie Backup Manager Server ensures business continuity by supporting native backup of SQL and exchange server using Windows APIs. Genie […]
How to Generate the Debug Log of Genie Backup Manager
1. From Genie Backup Manager (GBM) → Tools → Global Preferences → General → Advanced → Select the Enable Advanced logging for debugging option → OK. 2. Replicate the issue you are having. 3. When the issue happens, and without going back to the main screen or restarting GBM, use your Windows Explorer to refer […]
How Can I Retrieve My Lost License Key?
To do that, click here, type the email address which you used to finish your payment with in the blank field, and click Submit. You will shortly receive an email with all the licenses that you have purchased using the email you have submitted above.
Backup Interrupted While Backing Up OST Files
CAUSE When using the Volume Shadow Copies (VSS) in Windows Vista, Genie Backup Manager (GBM) gives this error message if you try to copy an Outlook OST file: “Backup Interrupted!… While backing up file “C:\%username%\AppData\Local\Microsoft\Outlook\outlook.ost.” This is by design in Windows Vista. Windows Vista Volume Shadow Copies do not include Outlook OST files. RESOLUTION The […]