Failed To Set Job Filename

SYMPTOMS When creating a new backup job, naming it and clicking Next, you receive the following error message: Failed to set job filename   RESOLUTION This error appears when the backup job name contains any of the following characters: \   /   |   *   :   <  >  .   ? Therefore, simply remove these characters from the […]

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Error Message: “Failed to load Microsoft SQL Backup Engine”

SYMPTOMS When installing the Microsoft plugin in Genie Backup Manager Server 8.0 (GBM Server 8.0).   CAUSE This could occur because GBM Server is not installed on the same machine as MS SQL is installed on.   RESOLUTION Install GBM Server 8.0 software on the same machine MS SQL is on. GBM Server 8.0 is […]

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Adding More Media Formats for Genie Backup Manager to Scan

When backing up My Photos and My Media in Genie Backup Manager (GBM), GBM scans for the following extensions: My Photos *.bmp,*.dib,*.jpg,*.jpeg,*.jpe,*.jfif,*.gif,*.tif,*.tiff,*.png My Media *.au,*.snd,*.asf,*.wm,*.wmx,*.wmd,*.wma,*.wax,*.wmv,*.wvx,*.avi,*.wav,*.mpeg,*.mpg, *.mpe,*.m1v,*.mp2,*.mpv2,*.mp2v,*.mpa,*.mp3,*.mid,*.midi,*.rmi,*.aif,*.aifc,*.aiff,*.rt,*.rm, *.ram,*.ra,*.rmvb,*.rp,*.rv,*.mov,*.qt,*.m4a,*.m4p,*.mp1,*.mpga,*.ssm,*.sdp,*.3gp,*.mp4, *.swa,*.3gpp,*.mpa,*.m1a,*.m1v,*.mqv,*.bwf   To add more formats to these lists, here is what you need to do: Go to the folder where GBM software is installed. The default location […]

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Automatically Print Backup Log When the Backup is Completed

Open your Genie Backup Manager (GBM) software → Edit Previous Jobs → Select the backup job you need to print its backup log. Refer to the Settings page → More Settings → Pre & Post Jobs Commands…. Enable Pre & Post Jobs Commands → Select the Post-Backup Command option from the Event section there → Enable […]

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Genie Backup Manager is Showing WAB and Outlook Express when Running on Vista

SYMPTOMS When installing Genie Backup Manager (GBM) on Windows Vista machine, GBM shows WAB and Outlook Explorer instead of Windows Contacts and Windows Mail.   CAUSES GBM is installed in compatibility mode.   RESOLUTION Uninstall GBM. Right-click the installation file of GBM → Properties → Refer to the Compatibility tab → Disable the Run this program in […]

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