SYMPTOMS Trying to restore from Swift Restore backup, but getting a message warning you there is a DLL file missing. CAUSE A very rare case in which the MSVCR71.dll gets deleted when you install a program. RESOLUTION Download the MSVCR71.dll file from this page and put it in the following directory: C:\WINDOWS\system32 APPLIES TO: Genie […]
Category: Genie Backup Manager (GBM)
Genie Backup Manager Stops Responding When You Copy Large Files to CD-ROM
SYMPTOMS Genie Backup Manager (GBM) may stop responding when you use it with packet writing to copy large files (for example, files of more than 100 megabytes [MB]) to a CD-ROM. CAUSE Old version of packet writing software. RESOLUTION Download and install the latest update of the third party burning software you are […]
What Happens to my Scheduled Backups after Upgrading to version 9.0 of Genie Backup Manager?
Genie Backup Manager 9.0 (GBM 9.0) can automatically import scheduled tasks created by GBM 6.0, GBM 7.0 and GBM 8.0; however, the imported tasks will have limitations: – Will not run while user is logged off: Due to security reasons, GBM will not be able to import your windows login username and password that are necessary […]
I Do Not Understand the 2 GB Limitation for the Mirror Backup
Mirror backups do not have a 2 GB limitation. The restriction occurs only when you are doing mirror backups with compression without rollback. Any other scenario will not be restricted by this 2 GB limitation. Mirror backups scan all files to delete missing files/folders from archive. Therefore, making it exceed this size will lead to […]
How to Delete Backup Jobs in Genie Backup Manager
SYMPTOMS You might have configured a backup job and then stopped using it and want to delete it from the jobs menu in Genie Backup Manager (GBM). RESOLUTION Open Genie Backup Manager → Click Tools on the menu bar → Jobs Manager. Select the unwanted backup job by clicking on it → Remove. The […]
Files with Deep Folder Path are not Shown in the Backup Folder
This is due to the fact that Windows does not allow to store file/folder paths that exceed 260 characters. Therefore, Genie Backup Manager has a GRename technology that renames these files with the path and stores them in non-native form located in a GRename folder. When restoring or extracting via catalog, all files will be […]
Error Message: “Missing index.gix file, can’t continue without this file”
SYMPTOMS When backing up in mirror or incremental mode and without compression, the backup can’t find index.gix and gives the error message: “Missing index.gix file, can’t continue without this file” CAUSE Your previous backup run got interrupted. RESOLUTION You have to run a full backup to create the index.gix file again. APPLIES […]
How to Rotate Backups Using Advanced Scheduling
Rotating backup types is recommended for a more reliable backup solution. The following examples will demonstrate how to perform this practice easily Using the Advanced Schedule of Genie Backup Manager (GBM). Example 1 Perform full backups on the first Sunday of the month and differential backups weekly on Fridays: In the Advanced Schedule view, […]
Mirror Backups on Removable Media
Mirror backup includes all files that have changed since the last normal (full) or mirror backup using the files’ last modified date and time stamp. Missing files will also be deleted from the backup set. The resulting backup archive consists of either one compressed file or one folder. However, this process takes a long time […]
Why is User Access Control (UAC) Asking for Permission for Genie Backup Manager to Run?
UAC mode (also known as Admin Approval Mode) is a mode of operation that (primarily) affects the way administrator accounts work. When UAC is turned on (which it is by default), you must explicitly give permission to any program that wants to use “Administrator” powers. Any program that tries to use admin powers without your […]