The extended two years support qualifies you to get full technical support for any issue related to your purchased software and also free minor upgrades which includes enhancements, bug fixes and updates. This will be available for two years from the day you purchase the software. Without this option, you’ll get only one year of […]
All posts by Ethan K
How to Exclude Files From Disaster Recovery Backup in Genie Timeline
SYMPTOMS Genie Timeline (GTL) backs up files that you wish to be excluded in the Disaster Recovery backup. REASON Disaster Recovery does not follow the normal Auto-Exclude rules which you can find under Tools → Preferences. This is important to avoid excluding essential files for the full system restore by mistake. However, these rules […]
Genie Backup Manager Scheduled Backup Jobs Fail to Run When Users are Logged Out
SYMPTOMS Scheduled backup jobs does not run when users are logged out, even if you have specified in the schedule step to run the backup whether user is logged in or not. CAUSE Windows Server operating systems, especially the 2008 one, added additional security layers, and may removed the privilege of “Log on as […]
Genie Backup Manager 9.0 Disaster Recovery Screenshot Tour
This is the first screen of the Disaster Recovery wizard of Genie Backup Manager (GBM). The next step is to locate the Disaster Recovery backup itself (.gbp file). Also, there are various helpful utilities on the right-side panel that may be required in order to perform a successful recovery. Using the Browse for file button, navigate to […]
Network Drive or Raid Configured Drive Is Not Accessible Inside the Disaster Recovery Environment of Genie Backup Manager
SYMPTOMS After booting from Genie Backup Manager Disaster Recovery bootable disc, you can’t see your backup drive. Or you can only see the drive letter and icon, but double-clicking it does nothing or shows the drive is empty. CAUSE Your backup drive is RAID configured, and you will need to include that RAID .inf […]
How To Automatically Display Backup Log After Backup
APPLIES TO: Genie Backup Manager (GBM)
Failed To Set Job Filename
SYMPTOMS When creating a new backup job, naming it and clicking Next, you receive the following error message: Failed to set job filename RESOLUTION This error appears when the backup job name contains any of the following characters: \ / | * : < > . ? Therefore, simply remove these characters from the […]
Genie Timeline Is Not Backing Up Outlook PST Files
SYMPTOMS The Outlook .PST file is not presented in the backup drive where Genie Timeline saves the data, even though it is included in the Data Selection of the Genie Timeline (GTL) software. RESOLUTION Genie Timeline (GTL) backs up Outlook PST file using Block Level Technology in which Genie Timeline divides the .PST file […]
Associate Genie Backup Manager With the One Touch Feature of the Maxtor One Touch
SYMPTOMS Is there any way to associate GBM with the one touch feature of the Maxtor One Touch external drive so the program or script will automatically execute? WORKAROUND Open your Genie Backup Manager (GBM). Create a backup job and save it. From the Tools menu, select Jobs Manager. Select the backup job and […]
Error Message: “Failed to load Microsoft SQL Backup Engine”
SYMPTOMS When installing the Microsoft plugin in Genie Backup Manager Server 8.0 (GBM Server 8.0). CAUSE This could occur because GBM Server is not installed on the same machine as MS SQL is installed on. RESOLUTION Install GBM Server 8.0 software on the same machine MS SQL is on. GBM Server 8.0 is […]
