SYMPTOMS After booting from Genie Backup Manager Disaster Recovery bootable disc, you can’t see your backup drive. Or you can only see the drive letter and icon, but double-clicking it does nothing or shows the drive is empty. CAUSE Your backup drive is RAID configured, and you will need to include that RAID .inf […]
Category: Genie Backup Manager (GBM)
How To Automatically Display Backup Log After Backup
APPLIES TO: Genie Backup Manager (GBM)
Failed To Set Job Filename
SYMPTOMS When creating a new backup job, naming it and clicking Next, you receive the following error message: Failed to set job filename RESOLUTION This error appears when the backup job name contains any of the following characters: \ / | * : < > . ? Therefore, simply remove these characters from the […]
Associate Genie Backup Manager With the One Touch Feature of the Maxtor One Touch
SYMPTOMS Is there any way to associate GBM with the one touch feature of the Maxtor One Touch external drive so the program or script will automatically execute? WORKAROUND Open your Genie Backup Manager (GBM). Create a backup job and save it. From the Tools menu, select Jobs Manager. Select the backup job and […]
Error Message: “Failed to load Microsoft SQL Backup Engine”
SYMPTOMS When installing the Microsoft plugin in Genie Backup Manager Server 8.0 (GBM Server 8.0). CAUSE This could occur because GBM Server is not installed on the same machine as MS SQL is installed on. RESOLUTION Install GBM Server 8.0 software on the same machine MS SQL is on. GBM Server 8.0 is […]
Genie Backup Manager Incorrectly Estimates the Size of the Data Intended for Backup
SYMPTOMS Genie Backup Manager (GBM) incorrectly estimates the size of the data intended for backup, indicating a size larger much larger than what has been selected. CAUSE You have selected the NetHood folder, which is a virtual folder that includes links to shared folders from the network. RESOLUTION Deselect the folder from under […]
Adding More Media Formats for Genie Backup Manager to Scan
When backing up My Photos and My Media in Genie Backup Manager (GBM), GBM scans for the following extensions: My Photos *.bmp,*.dib,*.jpg,*.jpeg,*.jpe,*.jfif,*.gif,*.tif,*.tiff,*.png My Media *.au,*.snd,*.asf,*.wm,*.wmx,*.wmd,*.wma,*.wax,*.wmv,*.wvx,*.avi,*.wav,*.mpeg,*.mpg, *.mpe,*.m1v,*.mp2,*.mpv2,*.mp2v,*.mpa,*.mp3,*.mid,*.midi,*.rmi,*.aif,*.aifc,*.aiff,*.rt,*.rm, *.ram,*.ra,*.rmvb,*.rp,*.rv,*.mov,*.qt,*.m4a,*.m4p,*.mp1,*.mpga,*.ssm,*.sdp,*.3gp,*.mp4, *.swa,*.3gpp,*.mpa,*.m1a,*.m1v,*.mqv,*.bwf To add more formats to these lists, here is what you need to do: Go to the folder where GBM software is installed. The default location […]
When I Put a New CD In, I Get a Message to Use Genie Backup Manager Format Tool. Where is it?
Formatting Optical Media Genie Backup Manager (GBM) comes with a CD/DVD formatting tool that can perform both quick erase and full disc format. This feature can only be used with re-writable optical media. New blank discs need not be formatted before using them with GBM. However, if the disk has been written to previously using […]
Automatically Print Backup Log When the Backup is Completed
Open your Genie Backup Manager (GBM) software → Edit Previous Jobs → Select the backup job you need to print its backup log. Refer to the Settings page → More Settings → Pre & Post Jobs Commands…. Enable Pre & Post Jobs Commands → Select the Post-Backup Command option from the Event section there → Enable […]
Genie Backup Manager is Showing WAB and Outlook Express when Running on Vista
SYMPTOMS When installing Genie Backup Manager (GBM) on Windows Vista machine, GBM shows WAB and Outlook Explorer instead of Windows Contacts and Windows Mail. CAUSES GBM is installed in compatibility mode. RESOLUTION Uninstall GBM. Right-click the installation file of GBM → Properties → Refer to the Compatibility tab → Disable the Run this program in […]
