If your backup is stored on CD/DVD, copy the backup file to a local hard disk location. If you got an error message telling you that the data can’t be copied, then you might need to use a CD/DVD data recovery utility such as ISObuster (shareware) If your backup files were backed up in EXE […]
Category: Genie Backup Manager (GBM)
How to Back Up Shared Network Locations?
Users can backup network locations via network sharing and then add the locations into the backup from the My Folders tab in Genie Backup Manager (GBM) and from My Computer in Genie Timeline (GTL). Network locations can also be mapped as explained here. Then, the mapped drive can be added to the backup from […]
Genie Backup Manager Does Not Purge the Backups
SYMPTOMS Genie Backup Manager (GBM) does not purge the backup though I have set the feature. CAUSE There are several causes for this issue: Purge settings have changed. Changed backup type or drive. The backup spanned to multiple locations. The user enabled the Advanced schedule in GBM Pro and Server. The purge settings are […]
Genie Backup Manager Frequently Skips Files
SYMPTOMS Genie Backup Manager (GBM) frequently misses out (skips) some of the files during the backup. CAUSE Your computer does not have an NTFS partition. You are backing up files from network locations. Volume Shadow Copy Service (VSS) is not working properly. RESOLUTION Case 1: Convert one of your partitions to NTFS. (Learn […]
How Can I Change the Drive where Genie Backup Manager Saves the Jobs Catalog Files?
SYMPTOMS By default, Genie Backup Manager (GBM) stores the backup job information and catalog files under the following directory: C:\Users\YourUserName\AppData\Roaming\Genie-Soft AppData is a hidden folder. RESOLUTION Close GBM. Press the Windows + R keys on your keyboard in order to open the Run dialog → Type regedit and hit Enter. This will open the […]
Error Message: “The Job Failed to Load due to Naming or Permissions Errors”
SYMPTOMS Schedule a backup in Genie Backup Manager (GBM) but when the time comes for the backup, the error message “The job failed due to naming or permission errors. Please check that the job exists with the created name and of your account settings” comes up. CAUSE There are four causes for such an error: […]
Error Message: “System Volume Information is not accessible. Access is denied”
SYMPTOMS You get this message “X:\System Volume Information is not accessible. Access is denied.” when you start backing up CAUSE This is a hidden folder that Windows does not allow access to users. RESOLUTION Make sure that this folder is added to the Auto Exclude list from under Genie Backup Manager (GBM) → […]
Error Message: “Failed to Create a Scheduled Backup Job.”
SYMPTOMS When trying to schedule a backup job using Genie Backup Manager, the error “Failed to Create a Scheduled Backup Job.” is displayed. CAUSE Cause 1: You are a domain user. Cause 2: The provided credentials are not correct. Cause 3: Problems with the Windows Task Scheduler itself. RESOLUTION Case 1: If you […]
What Is the Difference between Windows System Restore and Disaster Recovery?
System Restore System Restore is a component of Microsoft’s Windows Me, Windows XP, and Windows Vista operating systems that allows for the rolling back of system files, registry keys, installed programs, etc., to a previous state in the event of a failure. System restore functions are only available to an administrator of the computer, therefore […]
System Drive is Filling Up from Backup Jobs Information
SYMPTOMS Your system drive (C:\) is filling up from job information and catalog files because Genie Backup Manager (GBM) stores this information in the Application Data (%AppData%) folder on the default system drive (C:\) even if you chose to install the software on the secondary drive. RESOLUTION To prevent the running out of space […]
