A common practice in scheduling backups is to set the task to run in Full mode (Backup all selected files) on weekly basis, and in increment mode for the rest of the days of the week. To achieve this using Genie Backup Manager (GBM), the user needs to schedule the same backup job twice; once […]
Category: Genie Backup Manager (GBM)
Tips and Tricks
Self-Executable Backup Set This option allows you to recover your data on any machine even though Genie Backup Manager (GBM) is not installed on it. It creates a .exe file in which the restore wizard is built-in. Tip! to restore the backup job, locate and run the .exe file, select the items to be restored, and […]
How Can I Exclude the Content of the Recycle Bin from All My Backup Jobs?
The Recycle Bin is a folder in which Windows stored files/folders deleted by the user until they are permanently deleted by emptying the Bin. With that in mind, the user can exclude the content of the recycle bin from the backup using Genie Backup Manager’s Auto-Exclude option. To do this: Open your Genie Backup Manager […]
Genie Backup Manager Does Not See Files with SYSTEM+HIDDEN Combo Attributes
SYMPTOMS When opening the My Folders tab, the files/folders with system + hidden attributes are not shown in the tree there. Therefore you can’t select to back them up. CAUSE Since they are protected files, Windows will hide them and you should manually show them in order to be able to back them up […]
Error Message: “The application failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem”
SYMPTOMS This error message appears when attempting to open the application after install, reinstalling or updating. CAUSE This error occurs because the latest Microsoft redistribution package did not install properly. RESOLUTION From your Control Panel → Programs and Features → Uninstall all 2005, 2008, and 2010 Microsoft Visual C++ Redistributable packages. Download and […]
How to Add Microsoft SQL Server 2008-2012 Support to Genie Backup Manager Server
In order for Genie Backup Manager (GBM) Server to be fully compatible with Microsoft SQL 2008-2012, you will need to download and install Microsoft’s backward compatibility component. Earlier Microsoft SQL versions do not need to download this component. For Microsoft SQL 2008-2012 32-bit Please go to the following Microsoft download center and download the […]
Email Notification Troubleshooting
Email notification enables users to receive emails to their inbox of the status of backups. To fix email notification problems, try the following steps: Check the email settings which you have provided to verify that they are correct. (Learn more) Check your firewall settings and make sure that it is not blocking received emails. Check […]
Disaster Recovery Restore Troubleshooting
My device(s) is/are not recognized SYMPTOMS This occurs when you have a RAID as your local hard drive, you are unable view it from the browse for folder, you get unable to connect to webserver when opening the web browser, or view network status does not display your Ethernet card. CAUSE The drivers are non-native […]
Unable to Install/Uninstall Genie Backup Manager Because It’s Agent is Running
SYMPTOMS When installing or uninstalling Genie Backup Manager (GBM), you receive the following message, and the install or uninstall process does not begin: “GBM Agent is running! Please close GBM Agent before continuing installation (uninstalling)” RESOLUTIONS You cannot proceed with installing or uninstalling when the GBM Agent is running. This Agent is located in […]
Joining Split Files
When the backup job is spanned to multiple locations, some files can be split to these locations. These files will have a .00x extension appended their names and therefore inoperable if accessed directly. You can perform the following to join these files: Applies to: Genie Backup Manager (GBM).
